About Us

What we do

QALab is an internationally recognised Testing Facility, offering a full range of testing and consulting services to the land-based and interactive gaming, wagering, e-commerce and information technology industries.  The highest quality of our services, efficient and cost-effective project management, respect for people, delivery, consultation and support are amongst the most valued by our clients.  QALab Organisation is committed to the Principle of Quality of Service, ensuring that we are competent to provide consistently reliable testing.  QALab conducts all activities within an environment compliant with all relevant legal and statutory requirements. We operate under the requirements of the internationally recognised standards, such as ISO/IEC 17025:2017.

Our Mission

QALab is committed to maintaining excellence, respect, and integrity in all aspects of our operations and our professional and business conduct.  Our Vision is to be the company admired for its people, partnership and performance.  We will achieve operational excellence, industry-leading customer satisfaction and superior financial performance.  We will constantly strive to build long-term client relationships based on mutual trust and respect and to implement the critical initiatives required to achieve our Vision. In doing this, we will deliver operational excellence in every aspect of our Organisation.  We have a culture that attracts and keeps high-calibre staff who care about their customers’ results, and about the broader community that relies on these results. We also believe in the importance of evolving.

Our Service

QALab is dedicated to providing a high quality, innovative and flexible service to its clients.  QALab has a philosophy of continuous service improvement, which is supported by a consistent program of investment in the business. This is designed to lay a platform for future growth.  Excellent customer service is not only about meeting needs, but also consistently exceeding service expectations.

Our Staff

QALab people are passionate about what they do. We have a strong belief that we can make a difference through our core skills in quality assurance and technical testing.